FAQs / Support & Procurement
Support & Procurement
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Which products can we sell?
Do we earn on renewals?
What margin applies?
Do we need presence in the customer's country?
Can we embed a sign-up form?
Does VIDIZMO offer ADA captioning services?
Through AI Transcription & Captioning, VIDIZMO provides captioning meeting ADA and Section 508 requirements. Services include AI-powered transcription in 82 languages with optional human review for accuracy verification.
Is there a self-service help portal?
help.vidizmo.ai provides product documentation, configuration guides, API references, troubleshooting articles, and video tutorials. It is freely accessible to all customers and partners without requiring a support contract. Help portal.
Does VIDIZMO offer source code escrow?
Source code escrow arrangements are available for customers requiring business continuity assurance. Contact sales@vidizmo.com for escrow agreement details and terms for your specific deployment model.
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What federal contract vehicles does VIDIZMO hold?
GSA Schedule GS35F432GA and NASA SEWP (Solutions for Enterprise-Wide Procurement) provide streamlined federal procurement. Carahsoft serves as the primary federal-market aggregator for public-sector customers.
What cooperative purchasing agreements are available?
Multiple cooperative purchasing agreements enable streamlined procurement for government agencies.
- Sourcewell (#110724, 50,000+ entities)
- TXShare (#2025-018)
- NCPA
- OMNIA Partners
- 791 Purchasing Cooperative (#202502005)
- Texas DIR (DIR-CPO-5283 and DIR-CPO-TMP-594)
- Georgia Technology Authority statewide contracts
Who is Carahsoft and what role do they play?
Carahsoft Technology Corp is VIDIZMO's primary federal-market aggregator, placing orders on behalf of government agencies and managing Value Added Reseller relationships.
What distribution partners does VIDIZMO work with?
VIDIZMO works with distribution partners spanning federal, state, and international markets.
- Carahsoft -- federal aggregator
- TD SYNNEX -- U.S. public-sector distribution
- CDW-G -- government/education/non-profit reseller
- GovSmart -- SBA-certified HUBZone
- SoftwareONE -- global licensing
- West Telco -- Mexico
- NEC -- Japan
How does SWaM certification benefit procurement?
SWaM Certification #813079 (minority-owned small business) gives VIDIZMO competitive advantage for government contracts with mandatory small business set-asides or scoring preferences at federal, state, and local levels.
Can government agencies purchase through Texas DIR?
Two Texas DIR contracts are available: DIR-CPO-5283 via TD SYNNEX for state and local agencies, and DIR-CPO-TMP-594 as a Request for Offer open to all Texas state and local agencies.
Is VIDIZMO available on the Azure Marketplace?
VIDIZMO is listed on the Azure Marketplace with BYOL (Bring Your Own License) and Transact models. This enables procurement through existing Microsoft Enterprise Agreements and Azure commitments.
Can government agencies request a proof of concept?
Free trial environments and managed PoC engagements are available through Carahsoft, TD SYNNEX, or directly from VIDIZMO sales. Sales engineering support covers demos, scoping, and technical architecture planning.
What is the Sourcewell contract?
Sourcewell Contract #110724 enables 50,000+ participating K-12 and public-sector entities to procure VIDIZMO products without a full competitive bid process, simplifying procurement for schools, cities, and counties.
Does VIDIZMO have international distribution partners?
The partner ecosystem spans 40+ countries across North America, Europe, Middle East, Asia-Pacific, Latin America, and Africa. International partners include West Telco (Mexico), NEC (Japan), and numerous regional partners.
Can VIDIZMO respond to RFPs, RFIs, and RFQs?
VIDIZMO actively responds to government and enterprise solicitations with a dedicated RFP team. The company partners with resellers and integrators for joint responses. RFP inquiries go to rfp@vidizmo.com.
How do cooperative purchasing agreements benefit agencies?
Agencies bypass lengthy procurement cycles while maintaining compliance. Products have been competitively evaluated and approved through cooperatives. Agencies reference the contract number when ordering, significantly reducing time-to-procurement.
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Contact VIDIZMO at Contact us or email sales@vidizmo.com for personalized answers.
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