Support & Procurement

VIDIZMO offers four support tiers with progressively faster response times and dedicated resources.

• Basic -- web submission only
• Standard -- adds phone support M-F
• Premium -- adds service delivery management and priority handling
• Premium Plus -- adds 60-minute critical response, TAM, escalation line

Accuracy depends on the clarity of topic shifts in the recording. A well-structured training session with clear transitions chapters cleanly. A free-form discussion needs more editing. Expect to adjust 10 to 20 percent of chapters in the average recording. Review typically takes two to three minutes per video.

Video banking refers to customer-facing solutions that enable video calls between customers and bank staff for services like account opening or loan applications. A video platform for banking is an enterprise content management solution for internal use cases like training, communications, and knowledge management. Many financial institutions use both, video banking for customer interactions and enterprise video platforms for internal operations.

The timeline depends on your library size and embed footprint. A library of a few hundred videos with limited embeds can be migrated in one to two weeks. Libraries with thousands of videos and hundreds of embedded pages typically take four to eight weeks, including testing and stakeholder training.

Source documents are the original records that support clinical trial data, including patient notes, lab results, hospital records, pharmacy records, and investigator observations. Under ICH GCP E6(R2), they must be accurate, legible, and maintained to support source data verification by sponsors and regulatory inspectors.

Standard plan: 12-hour critical response, 24-hour high, 48-hour medium, 72-hour low. Premium Plus: 60-minute critical, 4-hour high, 12-hour medium, 24-hour low. SaaS includes Standard support.

It is software that collects, processes, and analyzes organizational data to support decision-making, extending today into AI-powered processing of unstructured data like video and documents.