Solutions / Call Center Compliance

Call Center Compliance Software

Call Center Compliance Without Listening to Every Call

Every recorded call is a compliance liability until someone reviews it, and no team can review them all. Call Center Compliance redacts the sensitive data and reviews every call automatically, with the audit trail to show for it.

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The call workflow

Call recordingsCall metadataTranscribe82 languagesRedact PCI/PHI33+ categoriesScore & tagSentiment + QACompliant recordAudit trail

Trusted where the stakes are high

ExxonmobilJohn CockerillThe HartfordDavis PolkCleary GottliebWhite And CaseUs Department Of StateCalifornia DmvMissouri Department Of RevenueMolina HealthcareEl Dorado Community Health CentersMemorial Sloan KetteringFarmers And Merchants BankCapitaHaidar Capital ManagementKapsarcOman LngSaudi Water AuthorityUmass Chan Medical SchoolOu College Of Medicine

How It Works

From hang-up to compliant record

01

Ingest the recordings

Calls arrive in bulk from your telephony platform, by watch folder or API.

02

AI listens so staff do not have to

Transcription in 82 languages with diarization; spoken PII detected across 33+ categories.

03

Redact, tag, and report

PII muted or bleeped, transcripts tagged, sentiment scored, results logged to your systems.

What You Get

Compliance that scales past sampling

Yesterday's calls, clean by morning

Bulk audio redaction tested past a million recordings, with queue-based overnight automation.

1.1M+ recordingsOvernight queues

Catches what agents cannot unhear

Card numbers, SSNs, account details, and health information caught across 82 languages, bilingual calls included.

Spoken PII82 languagesBilingual calls

Card data out, audit scope down

Credit cards, CVV, bank accounts, SWIFT and IBAN, patient identifiers, and plan numbers removed from recordings and transcripts.

PCIPHICountry-specific IDs

Accuracy tuned to your scripts

Custom patterns, regex with context, and confidence thresholds from 25 to 90 percent keep false positives manageable.

Custom patterns25-90% threshold

QA that reviews every call, not a sample

Sentiment analysis and PII-tagged transcripts make quality review targeted instead of random.

SentimentTagged transcripts

Built for your regulators' checklists

Coverage for the frameworks call centers answer to, with audit trails behind every action.

PCI-DSSHIPAAGLBATCPAFDCPAGDPR

Who It's For

Built for the floors that record every call

Banks, insurers, healthcare payers, collections teams, utilities, and BPOs run call center compliance on this workflow: every recorded call is transcribed, PCI and PHI are redacted from audio and transcript, and QA analytics review the full volume instead of a random sample. Compliance officers get audit trails and retention policies; QA leads get sentiment and PII-tagged transcripts that make coaching targeted instead of accidental.

FAQ

Call center compliance, asked and answered

What is call center compliance software?
Software that keeps recorded calls compliant automatically: bulk audio redaction removes payment card and health data, AI transcription makes every call reviewable, and QA analytics score the whole volume, not a sample.

What sensitive data does it catch?
33+ spoken PII categories across 82 languages: card numbers, CVV, SSNs, bank accounts, SWIFT and IBAN, patient identifiers, and plan numbers, including bilingual calls that switch language mid-sentence.

Does redaction help with PCI-DSS scope?
Redacting cardholder data from recordings and transcripts shrinks where that data lives, supporting compliance programs under PCI-DSS, HIPAA, GLBA, TCPA, FDCPA, and GDPR.

Can it keep up with our call volume?
Bulk audio redaction is tested past a million recordings, with queue-based overnight automation, so yesterday's calls are clean before the floor opens.

How do we control false positives?
Custom patterns, regex with context, and confidence thresholds from 25 to 90 percent let you tune detection to your scripts and your risk tolerance.

Run a day of calls through it

Send a representative batch of recordings. We will hand back redacted audio, tagged transcripts, and the report.

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