FAQs / Pricing & Licensing

Pricing & Licensing

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What is redaction software?

Redaction software permanently removes or obscures sensitive information (PII, PHI, classified data) from files before public release or sharing. Modern tools like VIDIZMO Redactor use AI to automatically detect faces, license plates, spoken names, and 40+ PII categories across video, audio, images, and documents.

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Why do DOTs need to redact video before public release?

DOTs must redact video to remove faces, license plates, house numbers, and sensitive infrastructure details that appear in traffic or curb footage. Redaction ensures compliance with CPRA/FOIA while protecting resident privacy and safeguarding critical city assets.

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How is VIDIZMO EnterpriseTube priced?

EnterpriseTube pricing is structured around plans tailored to your organization's usage needs rather than a single flat rate, so the right plan depends on factors like the number of users, storage, and features required.

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How is AI Intelligence Hub priced?

VIDIZMO uses a unified consumption-based pricing model built around Processing Units (PUs), the universal unit for AI processing operations like transcription, redaction, object detection, and OCR. Your total cost is driven by your product plan, PU consumption, storage, and any add-ons you select, with volume-based discounts as usage grows.

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Is it legally required to redact license plates from parking lot footage?

Yes. Under the CCPA, license plates are explicitly classified as personal information that must be protected. The federal DPPA restricts disclosure of motor vehicle records. Over 16 states have enacted additional ALPR-specific regulations. Government agencies must also redact plates before releasing footage under FOIA and state open records laws.

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How does VIDIZMO's pricing work?

VIDIZMO uses a consumption-based pricing model built around a per-user product plan plus usage of resources like storage, bandwidth, and AI processing. This applies consistently whether you deploy on VIDIZMO's SaaS cloud or on-premises.

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What are the main benefits of using the 791Coop contract?

The key benefits of using the 791Coop contract are speed (faster procurement), compliance (meets bidding requirements), and simplicity (a streamlined process with transparent pricing).

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Do I need to move my data outside of Azure to use VIDIZMO?

No. VIDIZMO is deployed within your Azure tenant or subscription, ensuring that your data, AI workflows, and security policies remain fully contained within your cloud environment.

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How much time does automated redaction save compared to manual review?

Manual redaction averages two to four minutes per page. Automated redaction processes documents in bulk. A 1,000-page batch runs through AI detection and redaction as a single job, with human review focused only on flagged exceptions (typically 2 to 4 hours for the batch rather than 33 to 67 hours of page-by-page manual work). The exact savings depend on document complexity and PHI density.

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What is video redaction in DSAR compliance?

Video redaction in DSAR compliance refers to the process of removing or obscuring personal data from video recordings before sharing them with a data subject. This may include blurring faces, masking license plates, removing audio containing names, or hiding other identifying details to protect third-party privacy.

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What specific threats can VIDIZMO detect?

VIDIZMO can be configured to detect a wide range of critical situations, including the brandishing of weapons, gunshots, unauthorized trespassing, crowd surges, fire, license plates, abandoned vehicles, and suspicious loitering in sensitive areas of the campus.

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How does AI help law enforcement?

AI automates the most time-consuming parts of investigation: transcribing interviews and body camera audio, translating across languages, detecting faces and license plates in video, and surfacing patterns across large evidence sets. The work that once took an analyst hours typically completes in minutes, freeing officers to focus on judgment-intensive tasks.

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How much faster is AI redaction than manual redaction?

AI redaction is typically faster than manual redaction by at least an order of magnitude on recurring content, though the exact difference depends on the recording length, complexity, and the quality of the model on the organization's content. Most of the remaining time in an AI workflow is the human review step, not the detection. Throughput gains are usually largest on longer recordings with many independent pieces of sensitive content.

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What types of sensitive information can bulk CCTV redaction tools detect and remove?

Most enterprise-grade tools can automatically detect and redact:

  • Faces of bystanders, minors, and employees
  • Vehicle license plates and identifying markings
  • On-screen text, ID badges, and confidential displays
  • Audio conversations captured alongside CCTV footage

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How is private video hosting different from unlisted or password-protected video?

Unlisted videos still sit on a public platform and stay accessible to anyone who gets the link. Password-protected videos rely on one shared credential that gets forwarded along with the password. Real private video hosting ties access to specific users through SSO or login, with per-user audit logs, so a forwarded link doesn't bypass the privacy controls.

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How is enterprise VOD different from consumer streaming services?

Enterprise VOD serves identified internal audiences with role-based access, audit logging, single sign-on, and compliance certifications such as HIPAA, FedRAMP, or SOC 2. Consumer services like Netflix focus on public monetization through subscriptions or ads. The technical foundations overlap, but enterprise platforms add the security and governance controls that regulated industries require.

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What types of information typically need to be redacted from government videos?

Government videos often contain sensitive information such as faces of minors or bystanders, license plates, addresses, computer screens, documents, and personal details captured in audio. Proper redaction ensures that protected information is not disclosed during public release.

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What does 'same capabilities, scaled by volume' mean?

All Intelligence Hub pricing tiers give you access to the same underlying AI capabilities, the difference between plans is the volume of processing you're licensed for, not which features you can use. You pay for more Processing Units, storage, and bandwidth as your usage grows, rather than unlocking features at higher tiers.

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How long does it take to redact body camera footage?

Manual redaction is extremely time-intensive. Industry data shows that manually redacting a single 10-minute body camera video typically requires 8 hours of specialized work. This includes frame-by-frame review to track faces, identify license plates, review audio for spoken PII, and conduct quality control checks. For a 45-minute domestic disturbance call, agencies may need 36+ hours of redaction work. This creates significant backlogs, especially for agencies receiving hundreds of FOIA requests monthly. Automated AI-powered redaction tools can reduce this time by 85-90%, processing the same 10-minute video in approximately 30-60 minutes with human oversight.

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Can AI detect license plates in low-quality CCTV footage?

 Modern AI models are trained on diverse conditions including low-light, angled, and partially obscured plates. Configurable confidence thresholds help manage edge cases - operators can lower the threshold to catch more plates in challenging footage, then use human review to validate the results. Learn more about how CCTV redaction software handles these challenges. 

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