FAQs / Solutions & Use Cases
Solutions & Use Cases
What is a video training platform?
An enterprise video platform built for learning: secure hosting for course video, in-video quizzes and learning plans, automated certification, and analytics that prove completion per learner.
What is call center compliance software?
Software that keeps recorded calls compliant automatically: bulk audio redaction removes payment card and health data, AI transcription makes every call reviewable, and QA analytics score the whole volume, not a sample.
What is claims evidence and fraud intelligence?
A workflow that gives every claim one evidence record with provable integrity, analyzes evidence across claims to surface fraud patterns, and de-identifies files before they leave your control.
What is corporate investigation case management software?
A system that holds internal case evidence with chain of custody, analyzes interviews and documents with AI, restricts access to the investigation team, and produces de-identified copies for disclosure.
What is digital preservation software?
Software that keeps records usable for decades, not just stored: Dublin Core metadata with EAD and METS export, aligned to OAIS and NARA practice, so your archive follows standards instead of a vendor's format.
What is document fraud detection?
AI inspection of the paperwork behind financial decisions, loans, mortgages, letters of credit, claims, for tampering, forgery, and inconsistency, so fraud is caught at intake instead of discovered after funding.
What is digital evidence lifecycle management?
Running evidence through collection, analysis, redaction, and disclosure in one system instead of exporting between tools. DEMS, Redactor, and AI Intelligence Hub hand the work to each other while one unbroken chain of custody covers all of it.
What is FOIA software?
Software that runs the request-to-release workflow: locate responsive records, review and redact exempt material, apply exemption codes, and release with an audit trail, fast enough to meet the 20-business-day FOIA deadline.
What is AI infrastructure inspection?
Using the cameras an agency already operates, fixed and vehicle-mounted, to continuously detect infrastructure problems like road surface defects and obstructions, and automatically file the maintenance work orders.
What is after-action review software?
A platform that records operations and exercises, makes the archive searchable by what was said and shown, builds timelines for review, and delivers the lessons as certified training.
What is privacy-safe data preparation?
An automated pipeline that anonymizes sensitive information across recordings, documents, and images at scale, with validation and an audit trail, so the data can be reused for analytics and AI within privacy obligations.
What does public meeting streaming include?
Live CDN-delivered streams at 1080p, validated at 20,000 simultaneous viewers, with 360-degree chamber coverage, plus an on-demand archive where every meeting is searchable by what was said.
What is public records request software?
Software that manages the open records workflow end to end: request intake and tracking, AI search across every record type, automated redaction with state exemption codes, and self-service release through a citizen portal.
What is safety and compliance monitoring software?
AI that watches your existing cameras for safety events, turns incidents into documented evidence with chain of custody, drafts the reports, and delivers corrective training with proof of completion, one loop in one platform.
What makes video sharing actually secure?
Per-user tokenized URLs with time limits and access-count restrictions, domain whitelists that control where content can be embedded, dynamic watermarking that traces every copy to its recipient, and audit logging of who opened what, when, from where.
What is a real-time situational awareness platform?
AI that watches live camera feeds, understands situations rather than just objects, and alerts operators while the event is still unfolding, built on AI Live Insight detection and AI Intelligence Hub agentic analysis.
What sensitive data does it catch?
33+ spoken PII categories across 82 languages: card numbers, CVV, SSNs, bank accounts, SWIFT and IBAN, patient identifiers, and plan numbers, including bilingual calls that switch language mid-sentence.
How is this different from Document Fraud Verification?
Document Fraud Verification inspects the paperwork itself for tampering and forgery. This solution works on the whole evidence file, footage, photos, recorded statements, and documents together, and the two run side by side on the same platform.
Why does an internal case need chain of custody?
Because internal cases escalate: to litigation, regulators, or law enforcement. Evidence handled with WORM audit logs and integrity certificates from day one survives that escalation; a shared-drive folder does not.
How does decades of media become searchable?
82-language transcription and AI metadata enrichment make audio and video discoverable by what was said and shown, while supervised and unsupervised classification sorts the backlog into taxonomies at scale.
How is this different from transaction monitoring?
Transaction monitoring watches the money move. Document fraud detection inspects the documents themselves, and the two complement each other: a clean transaction built on forged paperwork is exactly what this catches.
How are FOIA exemptions handled?
Every redaction is mapped to its statutory basis under exemption codes 1 through 9 and shown on the output without exposing the content beneath. Privilege logs are generated as you work, listing each withheld item with its basis and reviewing officer.
Do we need special inspection vehicles?
No. Cameras on buses, patrol cars, and service vehicles that already drive your network daily become the inspection fleet, connected over RTSP/ONVIF.
Can it read messy real-world documents?
Yes. Handwriting, Perso-Arabic scripts, and skewed or low-quality scans, not just clean PDFs. Layout detection preserves tables, headers, and columns so extraction lands in the right field.
Can it run in classified or disconnected environments?
Yes. The platform deploys on-premises and air-gapped, so recordings, transcripts, and training content never leave the controlled environment.
Which formats and languages does it cover?
Video, audio, images, and documents in one workflow, with spoken PII detected in 82 languages including bilingual recordings, and 40+ PII and PHI categories across text and visuals.
How do we meet accessibility requirements?
Automatic transcription and closed captions are aligned to Section 508, ADA, and WCAG 2.2, generated on every meeting without staff time.
What is the difference between FOIA, FOIL, and CPRA?
FOIA is the federal statute. States have their own: FOIL in New York, CPRA in California, OPRA in New Jersey, and equivalents elsewhere, each with its own exemptions and deadlines. Redactions here are justified under your state statute, not a generic label.
Do we need to install new cameras?
No. AI Live Insight connects to any IP camera or VMS over RTSP and ONVIF, including vehicle-mounted cameras, and rolls out in phases starting with the highest-risk areas.
Is content redacted before it goes out?
Yes. 33+ spoken and 40+ total PII categories are removed before any external eye sees the file. The redacted copy travels; the source record never leaves custody.
Do we need new cameras?
No. RTSP/ONVIF and any VMS, with no vendor lock-in and no rip-and-replace. Rollouts phase in from one corridor to the full fleet.
How do we prove training happened?
Heat maps show rewatch and drop-off, analytics track completion, scores, and activity, and automated certification closes the loop, per learner, per course.
Does redaction help with PCI-DSS scope?
Redacting cardholder data from recordings and transcripts shrinks where that data lives, supporting compliance programs under PCI-DSS, HIPAA, GLBA, TCPA, FDCPA, and GDPR.
What does SIU get from it?
Transcribed statements, entity and timeline extraction, and cross-claim pattern flags with the underlying evidence one click away, so investigation time goes into judgment, not re-watching footage.
How does AI help the investigator?
Interviews are transcribed and searchable, entities and timelines are extracted across the case, and natural-language questions return sourced answers with citations, so investigators verify instead of re-reading.
What does tiered storage save?
Automated migration across hot, cold, and archive tiers matches storage cost to how often each record is touched, and exact and near-duplicate detection stops paying to store the same file twice.
What signs of fraud does it flag?
Signature inconsistency across the document set, resubmitted or recycled paperwork caught by exact and near-duplicate detection across applications, and altered files flagged by integrity assessment.
Can investigators ask questions across the evidence?
Yes. CaseBot answers natural-language questions across footage, interviews, and documents, with citations to the exact timestamp, and assembles event timelines from the case media.
Can it redact body cam and CCTV video for FOIA requests?
Yes. Bulk redaction runs across video, audio, images, documents, and PDFs together, tested past a million recordings, so a request touching hundreds of hours of footage is a queue, not a crisis.
Which systems does it file work into?
AI Intelligence Hub workflows create and route tickets into 311, CRM, and dispatch systems, with snapshots attached and duplicate sightings collapsed into one order.
Where does the extracted data go?
Into your systems: structured output flows to ERP, CMS, and databases through APIs, with runs triggered by schedule, webhook, or API call, and an anonymization option where downstream systems should not see PII.
How do we find one moment across years of exercises?
Spoken-word search and natural-language questions across the archive return the exact timestamp, in any of 82 transcription languages.
How do we know nothing sensitive slipped through?
Confidence thresholds route low-certainty files to human review, business rules validate output, and the audit trail documents every removal by policy for compliance to inspect.
Can citizens find a specific moment in a meeting?
Yes. Search by spoken word, topic, speaker, or agenda item takes viewers to the exact moment, with persistent stream links and a program guide for upcoming sessions.
How does automated redaction speed up responses?
AI finds the records first, transcripts included, so responsive material stops hiding in unlabeled video. Then bulk redaction processes video, audio, images, and documents in policy-driven batches instead of frame-by-frame manual work.
How are incidents documented for investigations?
Footage, snapshots, statements, and documents become one incident record in DEMS with WORM audit logs, hashing, and chain of custody, so what you show the regulator or insurer is provably what the camera saw.
Can financial services and healthcare teams use it?
Yes. Secure video sharing with HIPAA, GDPR, and CCPA-supported configurations, so claims recordings, patient media, and client files move to processors and partners without a compliance exception.
What can it catch that single-camera alerts cannot?
Cross-attribute, multi-camera, and time-window correlation over events: the same vehicle at three gates, a crowd forming after a breach, patterns that only exist across feeds and time. Segmented footage runs through agentic graphs for behavior-level understanding.
Can learners find answers inside videos?
AI search across spoken words, slides, and visuals takes learners to the exact second, and 82-language captions keep content accessible under Section 508, ADA, and WCAG 2.2.
Can it keep up with our call volume?
Bulk audio redaction is tested past a million recordings, with queue-based overnight automation, so yesterday's calls are clean before the floor opens.
Can we share evidence with outside processors safely?
Yes. Redactor removes claimant and third-party PII before release, and sharing happens over tokenized, expiring links with every access logged. Originals never leave custody.
How do we protect people who are not involved?
Redactor de-identifies uninvolved employees and third parties before files go to outside counsel, works councils, or regulators, while originals stay intact under custody.
Can different departments or collections have their own archive?
Yes. Up to 8 independent portals serve departments, collections, or public access separately, with Preservica integration and 3+ year audit logs.
Can it tell when a story does not add up?
Yes. Agentic cross-checks compare names, amounts, dates, and terms across the whole file and score their confidence, surfacing the application whose numbers disagree with its own attachments.
How does redaction work at case scale?
AI redaction runs across every format, tested past a million recordings, with queue-based overnight processing. 33+ spoken PII categories are caught across 82 languages with speaker diarization.
Do redactions alter the original records?
No. Disclosure copies carry the redactions while the source records stay intact and in custody. Transparent redaction mode lets adjudicators review what sits under each redaction during oversight, and the audit trail survives appeal.
What can it detect?
Road surface defects, obstructions, improperly parked vehicles, and condition changes across monitored corridors, with detections correlated across passes to cut false reports.
How are exceptions handled?
No-code agentic workflows apply your business logic and route only low-confidence or rule-breaking documents to human review, so people check judgment calls, not every page.
What happens when a recording is also evidence?
It moves under DEMS custody: WORM audit logs, hashing, and chain of custody, while remaining available to the review process under access control.
Does our data have to leave our environment?
No. The pipeline deploys in your cloud, on-premises, or air-gapped, so source data stays inside your boundary throughout.
What about closed or executive sessions?
Executive-session recordings are redacted before partial release, with a full audit trail, so transparency obligations and confidentiality obligations stop fighting each other.
Can it handle records in other languages?
Yes. 82-language detection, with Perso-Arabic OCR for Arabic, Farsi, and Urdu documents, so multilingual records get the same review as English ones.
How does the training loop work?
Findings become courses in EnterpriseTube with quizzes, SCORM and LTI, and certification, and completion is tracked per worker, evidence that the correction actually reached the floor.
How does evidence sharing work with prosecutors and counsel?
Paired with DEMS, disclosure moves through prosecutor and defense portals with tokenized, expiring external links, and the chain of custody stays intact across the exchange.
How does it scale?
Central processing runs from one corridor to thousands of streams, active-active, with a built-in NVR for event-based recording, retention by policy, and camera downtime alerts.
How do operators act on what it sees?
An ultra-low-latency video wall puts alerts in front of operators as they fire, and events wire into dispatch, 311, and CRM systems so response starts immediately.
What about live training at company scale?
Training events and webinars run at CDN scale, validated at 20,000 simultaneous participants, with recordings landing in the library automatically for anyone who missed it.
How do we control false positives?
Custom patterns, regex with context, and confidence thresholds from 25 to 90 percent let you tune detection to your scripts and your risk tolerance.
Does it work for defending claims, not just detecting fraud?
Yes. Transit agencies and self-insured operators use the same evidence record and analysis to answer liability claims with documented, integrity-protected evidence.
Who can see an open case?
Only the investigation team. Role-based access restricts the case file, and every access is logged, protecting both the subject and the integrity of the investigation.
Does it work for evidence preservation?
Yes. Preservation policies prevent accidental deletion from case files, and audit logging documents integrity over the whole retention period, which is what internal audits and courts ask for.
What happens to a flagged document?
Risk-based routing sends it to the right reviewer with the evidence attached, and a full audit trail records every verification, in your environment, under your controls.
Is it CJIS compliant?
The solution supports CJIS-compliant deployments and AB-748 and FOIA release workflows, deployable in government cloud or fully on-premises, including IL4/IL5-capable environments.
What about state open records laws?
CPRA, FOIL, OPRA, and other state statutes have their own exemption schemes and deadlines. The Public Records & Transparency solution applies state-specific exemption codes to the same workflow.
Where does it run?
In government cloud or on-premises. Camera streams and detection history stay inside your network.
What stops bad files at the gate?
Integrity checks, malware detection, and duplicate identification run at intake, before a corrupt or recycled file gets into the pipeline.
How do lessons actually reach the next team?
Findings become courses with quizzes and certification in the same platform, and completion tracking shows commanders exactly who has been trained on the correction.
What volumes can it handle?
Bulk anonymization is tested past a million recordings, with queue-based overnight processing, so datasets ship on project timelines, not review-team timelines.
Does the public portal track viewers or run ads?
No. Anonymous public access, no ads, no third-party tracking, a public record should not come with surveillance attached.
How do we defend what we withheld?
Originals are preserved untouched, every redaction carries its statutory justification, and a full audit trail runs from intake to disclosure, ready when a request becomes a dispute.
What happens when sharing should end?
Links expire by time or view count, embedding is walled to approved domains, and the audit log shows exactly who had access during the window.
No questions match.