Support
VIDIZMO Customer Support
Documentation, service specifications, support plans and the agreements that govern them. If something is broken, raise a ticket and the tiered process takes it from there.
Where To Go
Find what you need
Submit Ticket
Something is broken
Report a service interruption and get a timely response.
Raise a ticketHelp Desk
Documentation
Detailed guidelines to assist you in using VIDIZMO.
Open the help deskKnowledge Base
Video walkthroughs
VIDIZMO portal with detailed videos to assist you in using our products.
Browse the knowledge baseFAQs
Quick answers
Answers to the most frequently asked questions.
Read the FAQsSupport Plans
What you are entitled to
All VIDIZMO plans to provide support to customers.
Compare the plansTiered Support Process
How a case escalates
Providing assistance to customers using a tiered approach as part of all VIDIZMO plans.
See the tiersService Specifications
Before you deploy
Recommended specifications to ensure a smooth user experience.
Check the specsSubscription Service Agreement
Agreements
Detailed Subscription Service Agreement between VIDIZMO and the Customer.
Read the agreement