FAQs / Financial Services

Financial Services

What does VIDIZMO do for banks and financial services?

Puts AI on the unstructured side of the business: document fraud detection on loan and trade files, PCI and PHI redaction in recorded calls, claims evidence intelligence, and anonymization for analytics, all inside your infrastructure.

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How does it reduce PCI-DSS scope?

Redacting cardholder data from call recordings and documents shrinks where that data lives, supporting PCI-DSS, GLBA, and SOX compliance programs with audit trails included.

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Can it detect forged loan documents?

Yes. Document fraud detection flags signature inconsistencies, recycled paperwork, altered files, and cross-document contradictions with confidence scores, before funding rather than after loss.

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Does VIDIZMO support PCI DSS?

Redactor supports customers' PCI DSS obligations by detecting and redacting cardholder data, such as credit card numbers, IBANs and other account identifiers, in video, audio, images and documents, including text read by OCR and speech in call recordings. A PCI DSS detection set reports how much of the required data was redacted on each file. VIDIZMO does not process payment data and holds no PCI attestation.

Can VIDIZMO redact credit card numbers in call recordings?

Yes. Redactor transcribes call recordings, detects credit card numbers and other financial identifiers in the transcript, and replaces those segments with silence or a beep, either automatically or by an operator searching the transcript. Batches run as queued bulk work, which has been exercised at over 1.1 million recordings. PII detection covers 10 languages.

Does VIDIZMO support GLBA compliance?

VIDIZMO supports GLBA safeguards for nonpublic personal information with AES-256 encryption at rest, TLS in transit, role-based access control, multi-factor authentication and audit logging. Redactor removes nonpublic personal information from recordings and documents before they are shared, with a GLBA detection set for coverage reporting, and content purge aligns with NIST SP 800-88 for disposal.

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