Insurance

A video claims management system helps in insurance metadata management to help SIU teams improve their claims investigation workflow. Such a system uses AI to automate the generation of content tags. Moreover, advanced digital claims management systems offer the ability to create custom tags for improved metadata management.

Organizes claims evidence by claim, so photos, footage, recorded statements, estimates, and proof-of-loss documents live in one record with retention and an audit trail. AI reads that evidence so adjusters and SIU teams can question it, and bulk redaction strips personal, health, and card data before anything is shared outside.

Yes. An advanced video claims management system powered by artificial intelligence helps automate the analysis of video, image, and audio evidence submitted by claimants along with their filed claims. This means that there is less risk of insurance fraud and claims leakage.

SIU teams get evidence they can actually search: metadata tagging and AI search across submissions, transcription and summarization of recorded statements, and analysis that looks across claims rather than inside a single file. Claimants can submit evidence directly through a unique upload link per claim.

VIDIZMO’s video claims management platform helps in digital claims processing by speeding up the claims adjudication phase of the insurance claim lifecycle. Our AI video solutions help automate the process by using AI for analyzing evidence submitted by claimants, transcribing statements for helping in insurance and underwriting documentation, and AI-powered search and retrieval for quick access to information. This helps in faster digital claims management while ensuring due diligence of submitted claims for insurance fraud and claims leakage prevention.

Yes. Faces, plates, names, addresses, account and card numbers, and health identifiers are detected and redacted across video, audio, images, and documents, including scanned records via OCR. Rules can be tuned to your own document formats, which is how carriers handle claim numbers and account formats specific to their systems.

Insurance companies can comply with the Insurance Information and Privacy Protection Act (IIPPA) through video claims management by automatically redacting sensitive information, such as personal identifiers, from eyewitness testimonies, recorded statements, claim documents, and more.

Redaction and audit trails support HIPAA where claims involve health information, PCI-DSS where card data appears, and state privacy laws including CCPA. The platform itself is SOC 2 audited. State insurance regulations on claims handling and recordkeeping are supported through retention scheduling and chain of custody.

Yes. VIDIZMO’s GDPR-compliant video claims management platform handles insurance claims securely by using granular access control mechanisms, limited sharing using temporary shareable links, and automated redaction of PII, PHI, and PCI data from claim files and video and audio evidence submitted by claimants.

No. VIDIZMO deploys in your cloud or on-premises and your data is never used to train AI models.

A digital claims management system helps claimants and policyholders by reducing the time it takes to process insurance claims. Moreover, it also offers simplified submission of claims through a dedicated claims submission portal.