Insurance

Organizes claims evidence by claim, so photos, footage, recorded statements, estimates, and proof-of-loss documents live in one record with retention and an audit trail. AI reads that evidence so adjusters and SIU teams can question it, and bulk redaction strips personal, health, and card data before anything is shared outside.

SIU teams get evidence they can actually search: metadata tagging and AI search across submissions, transcription and summarization of recorded statements, and analysis that looks across claims rather than inside a single file. Claimants can submit evidence directly through a unique upload link per claim.

Yes. Faces, plates, names, addresses, account and card numbers, and health identifiers are detected and redacted across video, audio, images, and documents, including scanned records via OCR. Rules can be tuned to your own document formats, which is how carriers handle claim numbers and account formats specific to their systems.

Redaction and audit trails support HIPAA where claims involve health information, PCI-DSS where card data appears, and state privacy laws including CCPA. The platform itself is SOC 2 audited. State insurance regulations on claims handling and recordkeeping are supported through retention scheduling and chain of custody.

Yes. Redactor transcribes claim call recordings, detects personal information in the transcript such as names, addresses, Social Security numbers, credit card numbers and other financial identifiers, and replaces those segments with silence or a beep. Policy numbers and other company-specific identifiers are added as custom detection patterns, and batches of recordings redact as queued bulk work.