FAQs / Professional Services
Professional Services
What is VIDIZMO's white glove redaction service, and how is it different from using the Redactor software myself?
It's a fully managed service where VIDIZMO's own operators perform the redaction on your behalf, built on the same Redactor platform available for self-service licensing. You submit raw video, audio, or documents and receive redacted, ready-to-release output back, without needing to license, configure, or staff the tool in-house.
How does VIDIZMO integrate with our existing systems?
VIDIZMO is built on an API-first architecture, so it connects to your business and IT ecosystem through a REST API, a WebHook API for event notifications, embeddable HTML widgets, and a server-side App Model for deeper two-way integrations. Configurable connectors also cover common SSO, storage, and search providers out of the box.
What is VIDIZMO's AI methodology?
It's the phased approach VIDIZMO's AI/ML consulting team uses to build custom AI solutions: discovery and scoping, proof-of-concept development, pilot deployment, and production rollout. Each phase validates the solution before committing to full-scale delivery.
What is computer vision?
Computer vision is a subfield of AI that enables systems to see and interpret unstructured data like humans, such as videos and images. It involves techniques such as object detection, object tracking, and more.
How can AI consulting services help my organization?
AI consulting services can help your organization, whether commercial or government, in a variety of ways. These include automating your existing manual processes, analyzing unstructured data, ensuring legal and regulatory compliance, and more.
What is Generative AI?
Generative AI is a subfield of artificial intelligence (AI) that can create new content, such as text, images, music, and code, from scratch. It uses machine learning (ML) models to learn patterns and generate outputs based on that learning.
What is a large language model?
A large language model (LLM) is a type of artificial intelligence (AI) model designed to understand, generate, and manipulate human language. These models are trained on vast amounts of text, video, audio, document, and image data and use deep learning techniques.
What is natural language processing (NLP)?
Natural language processing (NLP) is a subfield of artificial intelligence (AI) that focuses on enabling systems to understand and interpret human language.
What does VIDIZMO's Configuration & Customization service actually cover?
It's a professional services engagement to tailor VIDIZMO's video CMS to your organization's environment, configuring deployment settings, feature set, branding, and system integrations so the platform fits how your teams already work rather than requiring you to adapt to an out-of-the-box setup.
What is a custom business video and industry solution?
It's an interactive video platform configured around your organization's specific needs, training, internal communication, or management workflows, rather than a one-size-fits-all video tool. VIDIZMO tailors the deployment, branding, and feature set to the challenges your industry actually faces.
How can AI professional services benefit my organization?
AI professional services can benefit your organization by automating organizational workflows, improving operational efficiency, and generating insights from unstructured data, such as videos and audio. They also help your business in other ways, such as automatically redacting sensitive information to ensure data privacy and compliance, saving time by automatically creating multilingual transcripts, and detecting different objects in videos, among other possibilities.
What types of content can be redacted through this service?
VIDIZMO handles video, audio, and unstructured document data, including PDFs and scanned or handwritten records via OCR, images embedded within documents, and audio recordings, redacting visual elements like faces and license plates as well as spoken or written PII.
Which third-party systems can VIDIZMO connect with?
Out of the box, VIDIZMO integrates with identity providers (Azure AD/Entra ID, Okta, Ping, ADFS, and any SAML 2.0/OAuth 2.0/OpenID Connect provider), content platforms like SharePoint and WordPress, LMS standards (SCORM, LTI 1.3), storage (Azure Blob, AWS S3), and conferencing tools like Microsoft Teams and Zoom. Integrations with other case management, CRM, or industry-specific systems can be built on the same API/widget architecture.
How does VIDIZMO tailor AI solutions to our specific workflows?
Engagements begin with a needs assessment and solution architecture phase where dedicated solution architects and ML engineers work directly with your team to design the solution around your existing infrastructure and operational workflows, rather than applying a generic model.
What are the benefits of computer vision?
The benefits of computer vision include improved operational efficiency, streamlined processes, and automation of repeated tasks. Computer vision also benefits by offering data-driven insights into tasks such as quality control, inventory management, and security surveillance.
What services does VIDIZMO AI offer in artificial intelligence consulting?
VIDIZMO AI offers a range of AI consulting services, including AI roadmap development for your business goals, process optimization using agentic AI and workflow orchestration, content intelligence and analytics, and generative AI consulting.
What are the benefits of Generative AI?
The benefits of Generative AI include creating new content, developing unique marketing campaigns, creating personalized experiences, etc.
What are multimodal LLMs?
Multimodal LLMs refer to large language models that go beyond text-driven LLMs and can take virtually any type of data as input and can return output in multiple formats as well, including video, audio, document, or image formats.
What are the benefits of NLP?
The benefits of NLP include improved customer experience, personalized recommendations, expedited operational processes, and expanded reach of audio and video content, such as interviews, podcasts, marketing content, etc.
Can the platform be branded to match our organization?
Yes, branding and white-labeling (logos, colors, custom domains, and portal look-and-feel) are part of the configuration work, so end users interact with the platform as an extension of your own brand rather than a third-party tool.
What business challenges does this address?
The core focus areas are communication (executive messaging, town halls, updates), training (on-demand courses, microlearning, certifications), and management (content organization, access control, and reporting), all delivered through a single video platform.
What AI professional services are offered by VIDIZMO?
VIDIZMO offers various AI services under the umbrella of computer vision, natural language processing (NLP), generative AI (GenAI), enterprise LLMs, and intelligent document processing (IDP). Some of the services include optical character recognition (OCR), object detection and tracking, PPE detection, activity recognition, facial attribute prediction, content summarization, conversational search engine, and more.
What is document classification?
Document classification refers to the process of sorting, labeling, and categorizing documents based on certain parameters, such as the content of the document, the extracted metadata, specified rules, and more. The documents are classified into distinct categories, such as archival, non-archival, restricted, and redaction required, to enhance the discoverability, retrieval, and archival of records.
How is redaction accuracy and quality assured?
Redactions go through a dual quality-review process, with two reviewers independently checking each pass before delivery. A rework window is included so you can request corrections on anything missed or over-redacted before the material is finalized.
Can VIDIZMO integrate with our case management or CRM system?
Yes. Custom case management integration is available out of the box via REST API, WebHook API, or HTML widgets, and systems like Salesforce and HubSpot can be connected through the same API and embeddable-widget approach.
What types of AI capabilities can VIDIZMO build?
Engagements span computer vision, natural language processing, predictive analytics, and custom model development, combining VIDIZMO's platform expertise with AI/ML engineering.
What custom computer vision development services are offered by VIDIZMO?
VIDIZMO offers a range of computer vision development services, including facial recognition, optical character recognition, object detection and tracking, etc. VIDIZMO uses pre-trained and custom-trained models to tailor to the specific needs of customers.
What industries does VIDIZMO AI serve?
VIDIZMO AI serves a variety of industries, including the following: Healthcare Government Public Safety and justice Financial services Manufacturing Retail Hospitality Education
What Generative AI development services are offered by VIDIZMO?
VIDIZMO offers a range of Generative AI development services, including integration of generative AI solutions, prompt engineering services, consulting and advisory on generative AI strategies, technology selection, and ethical considerations, etc.
What is Retrieval-augmented Generation (RAG)?
Retrieval-augmented Generation (RAG) refers to an AI framework that integrates the strengths of traditional retrieval-based methods and generative models to improve the quality and accuracy of output generation. It is particularly useful for tasks that require generating responses or content based on context knowledge or up-to-date information.
What NLP development services are offered by VIDIZMO?
VIDIZMO offers a range of NLP development services, including automatic speech recognition (ASR), speaker diarization, named entity recognition (NER), emotion detection, sentiment analysis, etc. VIDIZMO uses pre-trained and custom-trained models to tailor to the specific needs of customers.
Does this include integrating with our existing systems?
Yes, integration configuration is a core part of the service, connecting the video platform to identity providers, storage, and other enterprise systems you already run, so it fits into your existing workflows instead of operating in isolation.
What makes the video interactive rather than just a hosted file?
Interactive elements like in-video quizzes, surveys, and engagement tracking let viewers participate rather than just watch, which is useful for training completion and communication verification.
What is the cost of VIDIZMO AI professional services?
The cost of VIDIZMO AI professional services depends on several factors, such as the project scope, the complexity of the solution, and the amount of data needed to train AI models. Get in touch with us to know more.
How are exact duplicates of records found in VIDIZMO intelligent document processing solution?
VIDIZMO intelligent document processing solution identifies exact duplicates of records using the NIST and CJIS-recommended Secure Hashing Algorithm (SHA). The algorithm matches the hash values to find duplicate content.
Is there a chain-of-custody or audit trail for compliance purposes?
Yes. Each redaction is logged in a tamper-resistant audit trail capturing who performed it and when, and individual redactions can be tagged with the applicable legal or exemption basis, giving your organization documentation to defend the redaction decisions if challenged.
Does integration support single sign-on (SSO)?
Yes, VIDIZMO supports SSO out of the box through Azure AD/Entra ID (including SCIM provisioning), Okta, Ping Identity, ADFS, Google and Microsoft SSO, and any compliant SAML 2.0/OAuth 2.0/OpenID Connect identity provider.
Do we need to already use a VIDIZMO product to start an AI engagement?
No. Engagements can leverage VIDIZMO platform capabilities to accelerate delivery, but the methodology is built around your use case and can integrate with your existing infrastructure and systems.
Does VIDIZMO offer post-deployment support for its visual AI solutions?
Yes. VIDIZMO offers post-deployment support for its visual AI and computer vision solutions in the form of training, support, upgrade, and maintenance.
What is VIDIZMO’s approach to AI consulting?
VIDIZMO takes a strategic approach to AI consulting, starting with a comprehensive evaluation of your business needs, followed by conducting interactive AI strategies and roadmap workshops, assessing your current data infrastructure and governance practices, developing the AI roadmap and strategy, evaluating your existing systems, and finally implementing the proof-of-concept (PoC).
Does VIDIZMO offer post-deployment support for its speech AI solutions?
Yes. VIDIZMO offers post-deployment support for its generative AI solutions in the form of training, support, upgrade, and maintenance.
What are the benefits of enterprise LLMs?
The benefits of enterprise LLMs include increased data security and privacy, contextual and accurate responses, the elimination of AI hallucinations found in general-purpose LLMs, and more.
What deployment options are supported during configuration?
VIDIZMO supports cloud, on-premises, and hybrid deployment models, and this service configures the platform for whichever environment your organization requires.
Can this be customized for our specific industry or vertical?
Yes, the solution is built to be adapted to different industries' communication, training, and management requirements rather than applied generically, with branding and workflow configuration tailored to your organization.
How does VIDIZMO ensure data security and privacy?
The data obtained from customers to train AI models remains secure with VIDIZMO. The customer is fully empowered to monitor its usage, ensuring it aligns with their privacy policies and compliance requirements. This level of control is crucial in maintaining data integrity and ensuring that the AI models operate within customer-defined boundaries.
Can VIDIZMO intelligent document processing solution identify near duplicates of records?
Yes, VIDIZMO intelligent document processing solution identifies near duplicates of records using the fuzzy logic algorithm. This method refers to an approach that lets you process multiple possible values that could be true through the same variable.
Who actually performs the redaction work, and where is the team based?
Redaction is performed by VIDIZMO's own operators rather than a general subcontractor, primarily using offshore resources by default, with onshore staff available for project management and implementation support. Onshore redaction staffing for large or sensitive engagements can be arranged with sufficient lead time.
Is VIDIZMO's integration approach secure?
The REST API uses JWT token-based authentication, and HTML widgets support SSO through user credential or app-level authentication, so integrations operate under the same access controls as the rest of the platform. APIs are also documented via OpenAPI/Swagger for predictable, auditable integration work.
Who works on our engagement, and how involved is our team?
VIDIZMO provides dedicated solution architects and ML engineers who collaborate directly with your team throughout the engagement, from discovery through production rollout and ongoing optimization.
Do VIDIZMO computer vision solutions integrate with existing systems?
Yes. VIDIZMO computer vision solutions can be integrated with your existing IT infrastructure, including content management systems (CMS), video conferencing applications, and more.
What kind of AI technologies does VIDIZMO AI specialize in?
VIDIZMO AI specializes in a range of AI technologies, including agentic AI, computer vision for live and on-demand video analytics, audio intelligence and natural language processing (NLP), generative AI and large language models (LLMs), retrieval-augmented generation (RAG), conversational AI, and intelligent document processing (IDP).
Do VIDIZMO Generative AI solutions integrate with existing systems?
Yes. VIDIZMO generative AI (gen AI) solutions can be integrated with your existing IT infrastructure, including content management systems (CMS), video conferencing applications, and more.
Can VIDIZMO enterprise LLM solutions be deployed flexibly?
Yes, VIDIZMO offers flexible deployment options for its custom enterprise LLM solutions. You can deploy them flexibly on premises, private cloud, hybrid, and geo-restricted SaaS.
Do VIDIZMO NLP solutions integrate with existing systems?
Yes. VIDIZMO natural language processing (NLP) solutions can be integrated with your existing IT infrastructure, including content management systems (CMS), video conferencing applications, and more.
Who typically needs this service versus using default settings?
Organizations with specific branding requirements, existing enterprise systems to integrate with, or deployment constraints (like on-prem or hybrid hosting) benefit most, smaller or simpler deployments may be fine with standard defaults.
Does it integrate with the tools we already use?
VIDIZMO's video platform is designed to fit into existing enterprise environments, supporting integrations with common enterprise systems such as LMS platforms, Microsoft Teams/Zoom, and SharePoint.
What data does VIDIZMO use to train AI models?
VIDIZMO uses a combination of publicly available datasets and customer-provided data to train and finetune AI models.
What are the benefits of intelligent document processing solutions?
The benefits of intelligent document processing solutions include the extraction of relevant information from documents, images, and other forms of content, classification of records into distinct categories, long-term preservation of documents, and more.
When does it make sense to use the managed service instead of running Redactor in-house?
This service fits organizations with high-volume redaction backlogs, seasonal surges, or without the in-house staff and expertise to operate redaction software themselves, for example, records departments working through public records backlogs or legal teams preparing exhibits without dedicated litigation support staff.
What if the system we want to connect isn't listed as a standard integration?
VIDIZMO's REST API, WebHook API, HTML widgets, and App Model are designed to support custom integrations beyond the out-of-the-box list, so connections to other case management, forensic, LMS, or line-of-business systems can typically be scoped and built per engagement.
Is this methodology suitable for regulated environments like government or public safety agencies?
Yes. VIDIZMO's AI/ML consulting has delivery experience across federal, state, and commercial environments, with an emphasis on compliance-ready architectures throughout the engagement.
How does VIDIZMO AI ensure ethical and responsible AI implementation?
VIDIZMO AI ensures ethical and responsible implementation by complying with NIST AI Risk Management Framework (RMF) in alignment with the principles of transparency, accountability, fairness and non-discrimination, privacy and security, and safety. To know more, read our Responsible AI Policy.
Do VIDIZMO enterprise LLM solutions integrate with existing systems?
Yes. VIDIZMO large language model (LLM) solutions can be integrated with your existing IT infrastructure, including content management system (CMS), video conferencing applications, tracking apps, learning management systems (LMS), and more.
Is this a one-time setup or an ongoing engagement?
Configuration and customization is typically scoped as an initial setup engagement tailored to your requirements; ongoing changes can be handled through subsequent support or professional services requests.
What deployment options are available for security or compliance needs?
Deployment is flexible, SaaS, on-premises, private cloud, or hybrid, so organizations with specific data residency or compliance requirements can choose the model that fits their environment.
Does VIDIZMO use AI responsibly?
Yes. VIDIZMO maintains a strict AI Ethics policy to ensure its AI-powered solutions are used ethically and in compliance with applicable laws and regulations. The policy requires that clients adhere to guidelines that promote fairness, transparency, and accountability when using AI systems. To learn more about responsible AI at VIDIZMO, read our Responsible AI Policy.
Does VIDIZMO IDP solution support document ingestion from third-party applications?
Yes, VIDIZMO IDP solution can be easily integrated with your existing systems and third-party applications, including SharePoint, OneDrive, and AWS S3 to ensure automatic ingestion of a large volume of documents, images, and other forms of content.
Is VIDIZMO intelligent document processing solution secure?
Yes, VIDIZMO intelligent document processing solution is highly secure since it uses advanced encryption standards recommended by NIST for encrypting data both at rest in and in transit using AES-256 and TLS encryption. Moreover, VIDIZMO IDP solution offers custom security policies, configurable retention policies, Azure AD integration, SSO logins, IP and geo-restrictions, and automated redaction of document, image, video, and audio data.
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