VIDIZMO Support & Services Plans

VIDIZMO Shared Cloud products use Microsoft Azure Cloud and Azure Media Services to offer highly scalable Cloud service. VIDIZMO products support all leading streaming video formats and require minimum system specifications for both viewers and various administrative roles to ensure a smooth user experience.

Since VIDIZMO also runs in Customer’s Microsoft Azure, any other Cloud or On-Premises, the following service specifications may vary for each installation based on choice of technologies.

Operating Systems

All operating systems running IE, Firefox, Chrome browsers including Windows, MAC, Unix, Linux, iOS, Android, Windows Phone, BlackBerry are supported

Browser Compatibility

HTML5 Playback

• Microsoft Edge 13.11099 or above
• Mozilla Firefox 39.0 or above
• Google Chrome 51.0.2704 or above
• Safari 9 or above
• All mobile browsers supporting HTML5 video tag and H264 (MPEG-4 AVC)

  Audio

  Just like the video formats, VIDIZMO supports a range of audio files using the FFmpeg or Microsoft Azure Media Encoder:

  VIDIZMO’s FFmpeg Encoder

  Generally supports all audio formats uploaded with the video. Click here on Audio Codecs for an exhaustive list from FFmpeg.org.

  Microsoft Azure Media Encoder

  Audio formats in input containers

   

  Media Encoder Standard supports carrying the following audio formats in input containers:
   

  – MXF, GXF, and QuickTime files, which have audio tracks with interleaved stereo or 5.1 sample

  or

  – MXF, GXF, and QuickTime files where the audio is carried as separate PCM tracks but the channel mapping (to stereo or 5.1) can be deduced from the file metadata

  Input Audio Codecs Supported
   
  – AAC (AAC-LC, AAC-HE, and AAC-HEv2; up to 5.1)
  – MPEG Layer 2
  – MP3 (MPEG-1 Audio Layer 3)
  – Windows Media Audio
  – WAV/PCM
  – FLAC (Native Flac, Free Lossless Audio Codec)
  – Opus
  – Vorbis
  – AMR (adaptive multi-rate)

  Conference/Voice

  VIDIZMO supports integration with a broad range of video conferencing systems, including traditional systems such as Cisco TelePresence and Polycom RealPresence as well as contemporary online meeting tools like Skype for Business, Teams, Cisco Webex, Zoom, BlueJeans and Go-To-Meeting.

  To learn more, click on the following links:
  Here’s how VIDIZMO provides interoperability with Polycom RealPresence video conferencing.

  Here’s how VIDIZMO integrates with Cisco TelePresence to provide a unified video streaming & video conferencing solution.

  Closed Captions

  • WebVTT
  • SRT
  • TTML

  Image

  • JPEG
  • JPG
  • PNG

  SCORM Content

  • Any SCORM 1.1, 1.2, 1.3, 2004 3rd Edition and 2004 4th Edition Compliant Content
  • Adobe Captivate
  • Articulate

  The media Uniform Resource Identifier (URI) can specify an mms, rtsp, or ms-wmsp moniker. If the URI specifies the mms scheme, the Player attempts to stream the file first. If the file cannot be streamed, it downloads the file progressively. If the media URI specifies another scheme, such as http or https, the Player attempts a progressive download first. If that fails, the Player attempts to stream the file.

  Documents

  • Microsoft Word files (*.doc, *.docx, *.rtf, *.txt, *.wri, *.log)
  • Microsoft Excel files (*.xls, *.xlsx, *.xlw, *.xlc)
  • Microsoft PowerPoint files (*.ppt, *.pptx, *.pps)
  • HTML files (*.htm, *.html, *.shtm, *.shtml, *.mht, *.mhtml)
  • Adobe PDF files (*.pdf)
  • PostScript files (*.ps)
  • AutoCAD files (*.dwg, *.dxf)
  • Any other printable documents

  All of these documents are converted into a JPEG format after upload, which takes an average of 30-60 sec/page to convert.

  Supported Video/Audio Protocols

  • HTTP
  • HTTTPS
  • MPEG-DASH
  • MS-WMSP

  The media Uniform Resource Identifier (URI) can specify an MMS, RTSP, RTP, or MS-WMSP. If the URI specifies the mms scheme, the Player attempts to stream the file first. If the file cannot be streamed, it downloads the file progressively. If the media URI specifies another scheme, such as http or https, the Player attempts a progressive download first. If that fails, the Player attempts to stream the file.

  Handouts

  • Handouts are special files that author can associate with an interactive video presentation for viewers to download. VIDIZMO supports all the file formats when it comes to handouts. The author can attach files of any type, size, or format in this section.

   

  Content Upload

  For Trial Accounts

  • Total size of the files being uploaded in a batch cannot exceed 1 GB. For example, if user selects 4 files, 300 MB each, to be uploaded simultaneously, VIDIZMO will not allow the upload to proceed. However upload will proceed if user chooses 3 files of 300 MB in a batch.

  For Paid Accounts

  • There’s no limit for users with paid accounts. To sign up or convert an existing trial account into paid account, please visit Pricing page

Bandwidth, Network, Content Caching and Firewall

Network connectivity with 500+ Kbps per viewer is recommended at a minimum to stream video without buffering. Check your network speed and firewalls if you face difficulty signing in, viewing, or uploading files. Users in a slow or congested network environment may experience problems during playback.

If you are experiencing persistent network issues, please contact your Business/Enterprise IT team to work with VIDIZMO’s team for content caching and acceleration solutions that are specific to your business needs.

VIDIZMO’s team can work with your IT team to install and configure VIDIZMO Edge Caching Software at various locations inside your firewall to reduce bandwidth congestion within your company’s internal network.

VIDIZMO products use industry-leading public and enterprise content delivery networks (CDNs) such as Microsoft Azure (Cloud), Azure Media Services, Limelight, Akamai, CISCO ACNS, CISCO WAAS, and content caching hardware such as Blue Coat and Riverbed to overcome network congestions and bottlenecks commonly faced by today’s medium to large businesses.

In addition, if your organization uses a firewall to restrict internet access to specific websites and domains, you need to configure the firewall to allow access to the URLs where we host the videos. To do this without any issues, you can contact your Business/Enterprise IT team to work with VIDIZMO’s team to enable or whitelist the following domains and URLs in your organization’s firewall:

• enterprisetube.com
• vidprdcdn-v8.azureedge.net
• vidprodstorage.blob.core.windows.net

Failure to whitelist these domains and URLs may result in difficulties signing in, viewing, or uploading files or problems during playback for users in a slow or congested network environment.

Screen Resolution

VIDIZMO is best suited for screen resolutions of 1024 x 768 or higher.

Live Video Streaming

VIDIZMO supports RTMP, HLS, Microsoft Smooth Streaming for Live Streaming. This allows a live stream to be viewable on all devices and varying bandwidth conditions. 

A User requires Windows/MAC Computer or an Encoding Hardware to capture, encode and push live video stream in the Cloud.  Please see below for details about computer or encoding hardware requirement:

Windows / MAC Installed with:

• Dual core 2.0GHz CPU, 2G RAM recommended for single Standard Definition (480p) streaming at 1Mbps (higher performance CPU supports higher frame rates and resolutions)
• Internal Webcam or External Camera
• Optional External Video Input Device
• Optional External VGA Input Device
• Optional Cellular Modem for cellular wireless
• Internet Access for Streaming/Publishing with required bandwidth to push video stream
• Video Capture & Encoding Software such as Telestream Wirecast (Windows/MAC) with ability to push stream for at least one or more of following formats: RTMP, HLS, Windows Media, Microsoft Smooth Streaming

Encoder Hardware such as:

• Digital Rapids
• Cisco
• Winnov
• VBrick
• Tricaster
• Any hardware with required video input and ability to publish one or more of following formats: RTMP, HLS, Windows Media, Microsoft Smooth Streaming

Please contact VIDIZMO helpdesk if you need assistance in first time setup  of your live streaming environment.

Supported File Formats

The following types of files are currently supported by all VIDIZMO Products.

Video

Generally we accept all video files (.mov, .mp4, .m4v, .m2v, .avi, .mpg, .flv, .wmv, .mkv, .webm, .ogv, .mxf, .asf, .vob, .mts). All uploaded videos are encoded into multiple pre-configured formats and resolutions to allow playback on various devices, browsers and bandwidth conditions. A Typical 1080p uploaded video will be encoded into 1080p, 720p, 480p, 360p, 240p in MPEG4, HLS , WebM and Microsoft Smooth Streaming formats to ensure playback on all devices, browsers in all bandwidth conditions. Following is a more detailed chart of video formats accepted by various VIDIZMO Products.

Audio

Just like the video formats, VIDIZMO supports a range of audio files using the FFmpeg or Microsoft Azure Media Encoder:

VIDIZMO’s FFmpeg Encoder

– MXF, GXF, and QuickTime files, which have audio tracks with interleaved stereo or 5.1 sample

or

– MXF, GXF, and QuickTime files where the audio is carried as separate PCM tracks but the channel mapping (to stereo or 5.1) can be deduced from the file metadata

Conference/Voice

VIDIZMO supports integration with a broad range of video conferencing systems, including traditional systems such as Cisco TelePresence and Polycom RealPresence as well as contemporary online meeting tools like Skype for Business, Teams, Cisco Webex, Zoom, BlueJeans and Go-To-Meeting.

To learn more, click on the following links:
Here’s how VIDIZMO provides interoperability with Polycom RealPresence video conferencing.

Here’s how VIDIZMO integrates with Cisco TelePresence to provide a unified video streaming & video conferencing solution.

Closed Captions

• WebVTT
• SRT
• TTML

Image

• JPEG
• JPG
• PNG

SCORM Content

• Any SCORM 1.1, 1.2, 1.3, 2004 3rd Edition and 2004 4th Edition Compliant Content
• Adobe Captivate
• Articulate

The media Uniform Resource Identifier (URI) can specify an mms, rtsp, or ms-wmsp moniker. If the URI specifies the mms scheme, the Player attempts to stream the file first. If the file cannot be streamed, it downloads the file progressively. If the media URI specifies another scheme, such as http or https, the Player attempts a progressive download first. If that fails, the Player attempts to stream the file.

Documents

• Microsoft Word files (*.doc, *.docx, *.rtf, *.txt, *.wri, *.log)
• Microsoft Excel files (*.xls, *.xlsx, *.xlw, *.xlc)
• Microsoft PowerPoint files (*.ppt, *.pptx, *.pps)
• HTML files (*.htm, *.html, *.shtm, *.shtml, *.mht, *.mhtml)
• Adobe PDF files (*.pdf)
• PostScript files (*.ps)
• AutoCAD files (*.dwg, *.dxf)
• Any other printable documents

All of these documents are converted into a JPEG format after upload, which takes an average of 30-60 sec/page to convert.

Supported Video/Audio Protocols

• HTTP
• HTTTPS
• MPEG-DASH
• MS-WMSP

The media Uniform Resource Identifier (URI) can specify an MMS, RTSP, RTP, or MS-WMSP. If the URI specifies the mms scheme, the Player attempts to stream the file first. If the file cannot be streamed, it downloads the file progressively. If the media URI specifies another scheme, such as http or https, the Player attempts a progressive download first. If that fails, the Player attempts to stream the file.

Handouts

• Handouts are special files that author can associate with an interactive video presentation for viewers to download. VIDIZMO supports all the file formats when it comes to handouts. The author can attach files of any type, size, or format in this section.

Content Upload

For Trial Accounts

• Total size of the files being uploaded in a batch cannot exceed 1 GB. For example, if user selects 4 files, 300 MB each, to be uploaded simultaneously, VIDIZMO will not allow the upload to proceed. However upload will proceed if user chooses 3 files of 300 MB in a batch.

For Paid Accounts

• There’s no limit for users with paid accounts. To sign up or convert an existing trial account into paid account, please visit Pricing page