Support / Submit a ticket
Submit a Ticket
Tell us what is not working and we will route it through the tiered support process.
Before you raise it
- Already a customerCheck the help deskMost questions are answered there already
- What to includeProduct, deployment and what you expectedThe more specific, the faster the first response
- What happens nextThe tiered process1st tier triages, then escalates if needed
- Response timesDepend on your plan
Top-of-mind Questions
How do I open a support ticket with VIDIZMO?
Fill out the support ticket form on this page describing the issue you're facing, and VIDIZMO's Customer Support team will review it and reach out to you.
What information should I include in my ticket?
Describe the issue as clearly as possible, including what you were trying to do and what went wrong, so the Customer Support team can address it without back-and-forth delays.
How quickly will someone respond to my ticket?
VIDIZMO's Customer Support team reaches out promptly after a ticket is submitted; response times can vary depending on your support plan.
Who can submit a support ticket?
Any VIDIZMO customer experiencing an issue with their platform or service can open a ticket through this page.
Is this the right channel for urgent or critical issues?
Support tickets are the standard way to report issues to VIDIZMO's Customer Support team; if your organization has a dedicated support plan with expedited handling, follow the escalation process outlined in your agreement for time-sensitive problems.
What happens after I submit a ticket?
Your request goes to VIDIZMO's Customer Support team, who will follow up with you directly to investigate and resolve the issue.