The Detail in the Photo That Decides the Claim
This connector is not prebuilt. It would be built to your requirement on the REST API path the platform already uses, with scope and effort agreed per engagement. ClaimCenter is Guidewire's claims management system and the system of record for a large share of property and casualty insurers. Claims arrive with photographs, video and recorded calls, and those are usually where the answer is, sitting in attachments nobody can search.
How it connects
Claim media would be filed against the ClaimCenter record and indexed, with the claim number carried as an attribute. First-notice-of-loss photos and video, adjuster recordings and inspection footage become searchable by content rather than by filename, so an adjuster finds the detail that decides a claim instead of opening attachments one at a time.
The other half is redaction, and it is what makes the file shareable. Third-party faces and personal data are redacted in Redactor before a file goes to a carrier, to counsel or to a subrogation target. That is a recurring outbound obligation rather than an occasional one, which is why doing it at volume matters more than doing it well once.
An engagement would settle which claim states trigger what. Ingesting on first notice and redacting on outbound share are different events, and an insurer usually wants the first automatic and the second held for a person. Where a step writes back or sends something, a human-in-the-loop node puts a person in front of it first. ClaimCenter stays the system of record for the claim.
What you can do together
- Search claim photographs, video and recorded calls by content, so the detail that decides a claim is findable.
- Redact third-party faces and personal data at volume before a file is shared outward.
- File media against the claim number so it is retrievable from the claim rather than from a folder.
- Trigger ingest automatically on first notice while holding an outbound share for a person.
A scenario
- ScopingThe engagement would agree which claim states trigger ingest and which trigger a redaction step.
- SetupThe connection is configured once against the ClaimCenter API with the claim number mapped to an attribute.
- First noticePhotographs and the reported-loss call file against the claim and are indexed.
- InvestigationThe adjuster asks what the claimant said about when the damage occurred and gets the moment in the recording cited.
- SubrogationBefore the file goes to the third party, faces and personal data are redacted and an adjuster approves the release.
What stays where
ClaimCenter remains the system of record
The claim, its states and its financials stay there.
Redaction is a recurring outbound obligation
It is done at volume because files go out repeatedly, not once.
Ingest and outbound share are different events
One is usually automatic, the other held for a person, and the engagement sets which.
Processing runs where you deploy the platform
Shared or dedicated SaaS, your own cloud subscription, or on premises.
Products and solutions
Next step
See it on your own Guidewire ClaimCenter instance. We will show the connection made, the data moving and the output, then size it for your deployment.
Request a demonstration or write to sales@vidizmo.ai
sales@vidizmo.ai · vidizmo.ai/integrations/catalog/guidewire-claimcenter