Incident Response & Vulnerability Management
What happens when something goes wrong, and how VIDIZMO looks for problems before they do.
Incident Response Plan
VIDIZMO follows a documented five-step process for any security incident involving customer data:
- Detect & Triage: continuous monitoring triggers immediate escalation
- Contain & Mitigate: isolate affected systems and apply short-term controls
- Investigate & Assess: determine root cause, scope, and risk
- Remediate & Recover: eliminate the vulnerability, rotate credentials if needed, restore service
- Document & Review: record every action and run a post-incident review
Breach Notification
If VIDIZMO confirms a breach involving customer data, the customer’s Controller or primary Processor is notified within 2 business days of confirmation, sooner if law or contract requires it. The notice covers what happened, who and what was affected, and what VIDIZMO is doing about it.
Vulnerability Management & Penetration Testing
- Weekly automated vulnerability scans across applications, APIs, and cloud resources
- Findings triaged by severity, exploitability, and business impact, then tracked to closure with verification testing
- Security patches applied within 5 business days of vendor release; emergency hotfixes deployed immediately
- Quarterly penetration testing (VAPT) by independent assessors, covering application and network layers, with retesting to confirm fixes hold
Built Into Development
Threat modeling happens during development, not after. Static, dynamic, and interactive application security testing (SAST, DAST, IAST) run through the sprint cycle, and patch management tracks third-party vendor releases so known vulnerabilities don’t sit unaddressed.
