Frequently Asked Questions
Find quick and comprehensive answers to all your questions about VIDIZMO with our FAQs section, covering all aspects of the platform and its features.
Internal Checks and Regulations
- Are terminated VIDIZMO employees removed from any system supporting or containing client data within an appropriate time frame? If so what is the time frame?
- What other restrictions are applied to passwords?
- Do future VIDIZMO employees go through a background check before getting hired?
- What are the VIDIZMO passwords settings for administrators?
Licensing Options and Pricing
- How does VIDIZMO define a "Registered User"?
- How is VIDIZMO Software Licensed ?
- How are overages calculated for Registered and Active Users?
- How does VIDIZMO define an "Active User"?
- What are the terms of VIDIZMO's Subscription Agreement?
- Why Is My VIDIZMO License Deactivated
- How does pricing work for various VIDIZMO delivery models?
- Is there a licensing cost for anonymous viewers? Is there a limit on how many anonymous viewers can watch publicly available content?
- Is there a limit as to the number of concurrent users that can be on the system at any given time?
Live Streaming
- What kind of screen viewing options are available during VIDIZMO live streaming?
- How many users can be supported by VIDIZMO in a live streaming scenario?
- Does VIDIZMO supports Multiple RTMP entry points for live events?
- What is the video quality like for VIDIZMO live streaming sessions?
- Can VIDIZMO live streaming be used for big events such as town halls?
- Can the user insert a slides or pictures during live recording or video on-demand?
- Does VIDIZMO support any instant messaging system or chat capability during live streaming sessions?
- Does VIDIZMO provide simultaneous webcam recording and screencast?
- What are the features of VIDIZMO livestream?
- Does the platform provide for ad hoc webcam recordings?
- What sharing options are available through VIDIZMO while streaming a live event?
- Does VIDIZMO have the option to record a video for on-demand viewing later?
- How many streams can run on the platform concurrently?
- Does VIDIZMO offer statistics or insights about the number of people who attended the live stream or the number of people who watch it on-demand later?
- How does VIDIZMO provide livestreaming?
- Do you provide dedicated event/video production services?
- What are the recording capabilities for live-stream events in VIDIZMO?
- Does VIDIZMO have an option for fall back or backup in a live event?
HTML5 Support and Compatibility
- Is HTML5 player compatible with all common desktop platforms? Does it allow end-user to select quality, without buffering or delaying playback?
- Is your solution supported by HTML5 browser-based player? Does it require a software or plug-in installation?
- Which operating systems are supported by VIDIZMO?
- What components are required by the client to access VIDIZMO application?
- Can content be uploaded via mobile devices using HTML5?
General Platform Features
- What special features distinguish VIDIZMO from other solutions from a network optimization standpoint?
- Can users create custom watermarks to apply on their content?
- Can you link content from external sources?
- What are the actions I can take on infected files?
- Describe VIDIZMO's storage, backup and recovery features.
- Can I apply watermark to any file on my Portal?
- What language localization options are available within VIDIZMO?
- How can I apply watermarks to my content in VIDIZMO?
- Does VIDIZMO give its viewers the option to like, share or comment on the videos?
- How are malware severity levels determined?
- Does VIDIZMO offer any threat (like malware or virus) detection for uploaded content?
- Which browsers (and versions) are supported by your solution?
- Can VIDIZMO apply access controls?
- Is there a limit to how many files can be scanned?
- Is there a limit on storage or bandwidth consumption?
- Does VIDIZMO support content annotation?
- Can malware scanning be disabled for specific content?
- What are VIDIZMO's DRM capabilities?
- What happens to a file if malware scanning fails?
- Can watermarking be applied to renditions created during transcoding?
- What options are available to share videos and other digital content from VIDIZMO?
- Can VIDIZMO be accessed by people with disabilities?
Analytics and Reporting
- What type of video/ media content analytics can be provided by VIDIZMO?
- Does VIDIZMO capture historical data such as timestamps, user IDs, roles, security changes, etc.?
- Does VIDIZMO have the ability to monitor usage?
- Can users find out consumption of their Portal's storage or bandwidth?
- Does VIDIZMO provide specific content analytics such as number of views, average viewing duration, percentage of video viewed, video file size, etc.?
- Is VIDIZMO capable of providing additional analytics and reporting as per customer requirement?
- What are VIDIZMO's analytics and reporting capabilities?
- What different types of reporting capabilities are supported by VIDIZMO?
Integration Options
- Does VIDIZMO platform have the ability to integrate with external open content websites (e.g. TED talks, YouTube)?
- Does VIDIZMO provide social integration capabilities?
- Is VIDIZMO encoder agnostic or does it have any special requirements around integration with various encoding solutions?
- What are some of the common integration options with VIDIZMO?
- Can VIDIZMO platform be integrated with organization's Internal or existing applications for content access or viewing?
- How does VIDIZMO sync with user's existing CMS like SiteCore, WordPress, Drupal etc.?
- Does VIDIZMO integrate with global CDN providers for optimal distribution and streaming of content?
- Does VIDIZMO have the capability to integrate with Microsoft Entra ID or other Single Sign-On solutions?
- How does VIDIZMO provide enterprise social integration with SharePoint?
- Does VIDIZMO have services exposed, or is it scriptable or pluggable?
- How to enable Anonymous Access to VIDIZMO site in SharePoint
- Does VIDIZMO support or offer APIs?
General
- Is there a limit on storage space?
- How do I Give Feedback on VIDIZMO Trial Account?
- Can I try VIDIZMO integration options during the Free Trial period?
- What is included in the Free Trial?
- Which video format are supported by VIDIZMO Products?
- Can I playback video on mobile devices?
- Where would I get information on latest updates & patches?
- What are the minimum system requirements to use VIDIZMO?
- Do I need to download and install any software during the Free Trial account?
- Which devices are supported for playback?
- How do I cancel or disable my VIDIZMO Trial account?
- How does VIDIZMO define a ‘User' for its licensing?
- How To Submit Support Ticket
- How do I purchase VIDIZMO Free Trial Account?
- How do I get started with VIDIZMO?
- What is VIDIZMO?
- How to upload Digital Media/ Assets?
- Does VIDIZMO offer solution for network congestion and bandwidth issues?
- What is the minimum bandwidth required for live Video?
- What happens if I go over my monthly viewing limit?
- Would I need any expertise to use VIDIZMO?
- What is covered in a Paid Pilot Program?
- What are Terms of Subscription Service Agreement?
- How can I continue using VIDIZMO products if my Free Trial has expired?
- What type of customer support is offered by VIDIZMO?
- Where are my uploaded Digital Media/ Assets stored?
Customizations
- Is my VIDIZMO Portal customizable?
- Can VIDIZMO platform provide UI elements and controls such as sliders, carousels, and tiles?
- What customizations can be made in terms of branding?
- Can the appearance of VIDIZMO Widgets be customized?
- How is VIDIZMO customized to fit specific business and IT requirements?
Deployment Models
- Please provide details about Microsoft Azure Cloud hosting and security features.
- What are the hosting options available for VIDIZMO?
- Can you provide the solution in a SaaS-hosted environment?
- What are the different hosting and support models for VIDIZMO?
- Is VIDIZMO's hosting facility SAS70 or SOC 1/2 Certified?
- What are the conditions for VIDIZMO deployment models?
- Does each VIDIZMO Portal has a separate and unique storage?
- What is the recommended deployment architecture for on-premise installation?
- Is our data protected and segregated from other customers in a SaaS deployment?
- For cloud deployment, what is the most common implementation method utilized by your customers?
- Does VIDIZMO allows organizations to store data within their state borders?
- Do VIDIZMO's hosting facilities have FedRAMP Certification: Status of certification under the Federal Risk and Authorization Management Program (FedRAMP)?
Media Management
- How does your solution manage multimedia assets such as images, documents, interactive PDFs, audio, raw and final video?
- Does VIDIZMO have the ability to dynamically sense and adjust the video quality (bandwidth) sent to end-points or viewers device?
- What screen capture options does VIDIZMO offer?
- Can we create a sharable URL and thumbnail for the video?
- Can users create playlists or Portals for selective sharing of content?
- Can VIDIZMO apply access controls?
- Can thumbnails be attached with a level of custom flexibility?
- Does the system include facility to geo-restrict content delivery for individual videos and groups of videos?
- Does the platform have a feature of displaying Recommended Content to the users?
- Is there a retrieval process for deleted content in VIDIZMO?
- Can the content be shared to social media or other users?
- What media management tools are available as part of this platform?
- Can the player automatically push related videos at the end of a video or a selection of videos based on similar keywords or manual selection?
- My videos aren't Auto playing in the VIDIZMO Video Player. How can I enable Autoplay in my browser?
- Can a user send invitations to watch content to another user within the organization?
- Is there an available feature for social syndication?
- Does VIDIZMO supports 360-degree video to be used in the platform?
- Can VIDIZMO Select Media Resolution Based On Bandwidth?
- Can a user create their own playlist?
- Can users select video quality/resolution of their choice while watching a video on-demand?
- Does VIDIZMO comprise of social features such as video comments, liking, sharing etc.?
- Does VIDIZMO allow users to share video by email to another user?
- Does VIDIZMO have an auto-archiving feature?
Maintenance and System Monitoring
- Can the application be installed as a non-root/admin user?
- Do you have remote diagnostic capabilities?
- Are the systems monitored and is user activity logged?
- Does VIDIZMO offer 24 hours a day, 7 days a week support for the software?
- What type of training does VIDIZMO offers to the client, before, during and after the initial transition?
- Can customers choose to have maintenance or support as an option?
- What is your SLA (Service Level Agreement)? What is frequency, length and schedule of maintenance?
- What are the response time standards for handling support and/or security issues?
- Do you require remote access for diagnostics?
- What is the timeframe for your response to all system problems reported via phone or email? Can you respond to problems within 15-60 minutes, 4-24 hour,within 2-5 days? What is the response time to c
- Will your company provide a dedicated support team?
- Are you able to provide quarterly reports outlining service calls made to VIDIZMO?
- Does VIDIZMO contain any self-monitoring and diagnostics features?
Application Updates and Modifications
- Do you provide at least one full version upgrade every 12-24 months?
- Will all future modifications and/or enhancements be written in such a way as to allow access to historical data?
- How are your software changes moved from a development to a production environment?
- After a system upgrade, is customized development protected?
- How are updates and maintenance deployed?
- Does the platform offer flexibility to extend the system in the future with new functionality or modifications to existing functionality? How easily is this achieved?
- What is your current release version?
- Can a customer decline any updates if the system changes do not fit their needs?
- What are VIDIZMO's testing protocols and processes for upgrades, security and other ongoing performance optimization?
- Does VIDIZMO desktop application work offline
- How are delivered content updates applied to VIDIZMO?
- With maintenance/support fees, is customer entitled to all generally available full and point version releases of software?
- What is the platform's historical “uptime”?
- How will the desktop app be updated?
- How are product upgrades distributed to multiple sites?
- How VIDIZMO informs customers about the updates and/or maintenance?
- How does VIDIZMO communicate about the downtime to the client, if there is any?
- How system availability, stability and integration is managed during application version updates or upgrades?
- Explain how upgrades/revisions affect custom configuration. Does it have to be re-written, etc.?
- What is your last release version?
Documentation
- What types of system documentation does customer receive upon subscription?
- How frequently is the documentation updated?
- Do you provide custom documentation for on-premise deployments?
- Where can I find documentation on how VIDIZMO's network systems are protected?
- Does VIDIZMO offer built in wizards to guide users throughout the Portal?
- Can you provide documentation on your data policies; including storage, retention, archiving, and encryption?
Group Permissions and Access
- Can a video be published to more than one Portal?
- Can VIDIZMO prevent users from performing certain actions?
- Does VIDIZMO permits to add users in manually?
- How can access permissions be defined at Portal level?
- Can category access be limited to specific users or groups?
- What is a Client Access License (CAL) in VIDIZMO?
- Can Portal or category access be limited to specific users or groups?
- What happens if a user is part of multiple groups with different feature permissions?
- How does VIDIZMO segregate users, content and delegate their management to specific users or groups?
Application Architecture
- How frequently do you release software updates?
- What is the infrastructure of the system for redundancy and backups in VIDIZMO?
- Can user directly connect to the database and query it?
- Is the global infrastructure server architecture distributed or central?
- What database platforms does your system support (include versions)?
- How many production databases are required by your system?
- Does there need to be a separate application server and database server?
- Can your video system be deployed to multiple production servers and load balanced?
Transcription and Closed Captioning
- Is VIDIZMO capable of searching and indexing closed captioning metadata?
- What closed-captioning capabilities are supported by VIDIZMO?
- Can viewers activate/de-activate closed captioning?
- Is VIDIZMO capable of providing closed captioning?
- Can VIDIZMO add pre-made closed captions?
- Does VIDIZMO support multi-lingual subtitles or closed-captioning?
- Does VIDIZMO offer transcribed search facility?
Training and Support
- Does VIDIZMO have a functioning knowledge base for end users, with video tutorials and /or step by-step documentation?
- How do you conduct web-based training?
- Is training provided with the purchase of this product?
- What are VIDIZMO's support statistics (% of resolutions at each severity level)?
- What is VIDIZMO's support model?
- Do you provide outsourcing?
- How would you address training needs for our international offices?
- How does VIDIZMO provide support and training to client?
- Can training be tailored to specific business needs and requirements?
- Does VIDIZMO provides technical and customers service support during business hours by geographic regions (e.g. Americas, EMEA, AsiaPac)?
- Do you provide training to client groups?
- What approaches does VIDIZMO uses for first time users on-boarding in the Platform?
Media Metadata and Tagging
- Is VIDIZMO capable of allowing users to flag content as inappropriate?
- Is VIDIZMO capable of indexing and searching for videos and related video metadata?
- Can video metadata be specified in multiple languages?
- Can tags be assigned to videos?
- Can content and metadata be exported?
- Is it possible to jump and browse in-video based on a keyword?
- How does search work? Does the search function look through all metadata in the platform? Is it global or is it limited to one Portal only?
- Does VIDIZMO have the functionality to bulk upload data into the system?
- How does a viewer conduct in-video search in the platform?
- What is your process for converting and migrating an existing video library to your platform?
- What metadata categories can be attached to a video?
- What are VIDIZMO's in-video search and metadata support features?
- Is VIDIZMO capable of allowing users to tag videos?
- Can a user add metadata manually?
- Can VIDIZMO generate metadata automatically?
- Does VIDIZMO platform provides facial or speaker recognition?
Security
- How does VIDIZMO get alerted of any security breaches or service/ intrusion events?
- Do you support Secure Sockets Layer (SSL) connections to protect data in transit?
- What are the password settings for administrators?
- How does VIDIZMO meet enterprise (business and IT) security requirements?
- Does VIDIZMO offer automated system to help users who have forgotten passwords?
- Do you review the security of your application and application code?
- Is VIDIZMO compliant with NIST SP 800-53?
- Does your system have any DLP or RMS security features built in? If not, is the video able to integrate to third-party management platforms for DLP/RMS?
- How is user security managed within the application? Describe the levels of access/security and the skills required to administer it.
Upload and Transcoding
- Does your system have the ability to dynamically sense and adjust the video quality (bandwidth) sent to end-points?
- Is there a limit on encoding?
- Can organizations customize encoding profiles in VIDIZMO?
- Does VIDIZMO have the capability to automatically encode a video file into multiple formats for viewing on a variety of devices and varying bandwidth?
- What are the different ways to upload content in VIDIZMO?
- Does VIDIZMO offer recommendations for upload resolution/file size?
- Does transcoding affect the quality of the video?
- Does VIDIZMO provide default encoding profiles?
- Which streaming technologies are used by VIDIZMO?
- Can video be ingested from different sources in a variety of formats?
- Which protocol does VIDIZMO support for uploading content, HTTP or FTP?
- Is there a limit on the number or file size of videos or media content VIDIZMO can host or stream?
- Can VIDIZMO transcode a minimum number of video files concurrently?
- How does your solution handle video encoding?
- What is encoding?
- Can multiple (large number) videos be transcoded in different geographical locations in a given time period?
- Which file types (audio, video, image, docs.) are supported by VIDIZMO?
- What encoding profiles does VIDIZMO recommend?
- Why does VIDIZMO transcode uploaded media?
- How many renditions are created using adaptive streaming?
- Can transcoding affect the size of audio and video files?
- Does VIDIZMO have the ability to determine the most efficient video format when transcoding?
- How many encoding profiles does VIDIZMO have?
- Can encoding profiles be customized with specific file size and bitrates?
- Why is there a difference between the amount of data uploaded and the storage space consumed by the uploaded data?
Pilot Program and Trial Environment
Mobile and HTML5 Playback
- What are VIDIZMO's minimum and recommended video hardware requirements for mobile clients?
- Can videos be published from mobile devices?
- How mobile-friendly is VIDIZMO?
- Is your video system compatible with mobile web browsers? If so, what browsers and versions are supported on mobile?
- Which mobile devices are compatible with VIDIZMO?
- Are administrative pages like Portal Settings and Control Panel accessible via mobile?
Portal Settings
Single Sign On
- Does VIDIZMO integrate with Microsoft Entra (formerly Active directory)?
- Is VIDIZMO for SharePoint App required for SSO to work within SharePoint?
- How does VIDIZMO authenticate users for SSO?
- Does VIDIZMO have the capability to integrate with Single Sign-On solutions?
- Does VIDIZMO provide Enterprise Grade Security (including Single Sign-On)?